“Thank you for calling the Philippine Department of Tourism hotline please stay on the line while we connect you tourist assistance agent. Mabuhay! How may i help you? what good diving sites can you recommend? Thank you.We are pleased to inform you that the Philippines has been recognized world travel awards as Asia’s leading dive destination for the last 5 yrs do you have any particular place in mind” Tumawag si Tourism Secretary Christina Frasco sa Call Center DOT
Operational na ang 24/7 Tourist Assistance Call Center ng Department of Tourism (DOT).
Ito ang kauna-unahan na centralized at multi-platform tourist assistance call center ng bansa.
TOURIST ASSISTANCE CALL CENTER:
Hotline: 151-TOUR / 151-8687
Email: [email protected]
FB messenger: https://www.facebook.com/DepartmentOfTourism
Web chat: https://philippines.travel/ and https://beta.tourism.gov.ph/; or via https://philippines.travel/ and https://beta.tourism.gov.ph “)
Ayon kay Tourism Secretary Christina Frasco, layunin nito na makamit ang mithiin ng Marcos Government na mapaghusay ang overall tourist experience sa bansa.
Isa aniya sa mga hinaing ng mga turista lalo na ng mga dayuhan ay ang kawalan ng impormasyon kung sino ang tatawagan at sino lalapitan kapag nagka-problema sa kanilang biyahe sa bansa.
“Today we are launching not just one but several modes of assistance that can be given to our tourists as tourist assistance call center will have the modality of providing a landline number a mobile number an online platform thru a click to call mechanism as well as a chat mechanism” pahayag ni Tourism Secretary Christina Frasco
Maaaring kontakin ng international o domestic travelers ang tourist assistance call center kung may katanungan ukol sa tourist destinations at cultural events, travel assistance sa transportation at lodging accomodation, complaint resolution at emergency assistance.
“Notably the call center will be handled not by artificial intelligence but by living breathing filipinos who shared with us the vision of enhancing the tourism experience in the country. “dagdag pa ng Kalihim ng Turismo
Sa ngayon ay walo pa lang ang tourist assistance agents pero ito ay madaragdagan pa batay sa pangangailangan o dami ng queries na matatanggap.
Ang mga agent ay outsourced mula sa IT solutions company na Universal Access & Systems Solutions (UAS).
“Our agents have been trained for more than 3 months aside from all the good topics. They were also trained on Filipino brand of excellence all throughout training combination theoretical and practical knowledge we also had role plays they are very much prepared to take on the task” pahayag ni UAS Learning and Development Manager Mauirce Lize Navales
Umaasa naman ang DOT na sa pamamagitan din ng programa ay makapagbibigay din ito ng karagdagang livelihood at employment opportunities sa mga Pinoy sa sektor ng Turismo.